Free SOP Templates

Step-by-step standard operating procedures for teams that need to stay consistent. Each template includes a checklist and quiz. Turn any SOP into a versioned microcourse with DeltaLearn.

Customer Support

Customer Complaint Handling SOP Template

Ensure every customer complaint is acknowledged, documented, resolved, and followed up on within SLA — consistently across the team.

8 steps 8 checklist items 3 quiz questions

Refund Policy SOP Template

Ensure every refund request is handled consistently, within policy, and documented — regardless of which agent processes it.

6 steps 7 checklist items 3 quiz questions